The Chilli Addiction website located at http://www.chilliaddiction.com.au and http://www.chilliaddiction.com (“Website”) is owned by Edge Music International Pty Ltd (“Chilli Addiction”), a company based in Australia. We at Chilli Addiction respect the privacy concerns of the users of the Chilli Addiction Website and this policy has been drafted having regard to the Privacy Act 1988 (including the National Privacy Principles) (“the Privacy Act”).
- Collection of your personal information
The Chilli Addiction Website may collect personal information such as name, phone/fax number, email address/postal address when you provide it in order to receive specific Website products and services. This information is stored in secure databases. The information you provide will be used solely by us for its intended purpose. Except as otherwise provided in this Privacy Policy, your name, contact details and other information will not be provided to any other person or third-party organisation without your consent.
Your provision of personal details is optional, however the products and services may not be available to you if you do not provide these details. One such example is if you are required to logon with a username and password to authenticate your access to a part of the Website.
If you contact us at the email address specified in paragraph 10, your email address will be used only to reply to you – which may require it to be sent on to the appropriate staff member. Your email address will not be added to a mailing list or disclosed to any other person or organisation except where you consent to this use or as otherwise permitted in this Privacy Policy.
This Website may use third party tracking and monitoring tools, such as cookies. These tools may record information about your user session but do not record personal information other than about your IP address, internet browser and search terms.
- Sharing of your personal information
We may occasionally hire other companies to provide services and products on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service or product. The Chilli Addiction Website takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
- Use of your personal information
When you use the Website, we will use your personal information to fulfill your request and for customer service purposes. We will not share your information with any other person (individual or company) unless that person is involved in the preparation and delivery of your order or as otherwise provided in paragraph 4.
Furthermore, without any specific approval from you, we may develop general aggregate data (i.e., data that cannot be used to identify specific individuals) about our user community that is partly based on information about you and your interaction with Chilli Addiction. We may share such aggregate statistics with third parties without your consent.
If Chilli Addiction uses your personal information for direct marketing purposes, all correspondence sent to you by Chilli Addiction will give you the opportunity to “opt out” of receiving any further direct marketing correspondence.
- Disclosure of your personal information to third parties
In providing you the information, goods or services you request, Chilli Addiction may be required to disclose your personal information to:
- Chilli Addiction’s related companies (including those located in Australia and elsewhere); and
- Chilli Addiction’s consultants, contractors and service providers performing services including but not limited to legal and accounting services, credit reporting, mail-house, transport and printing services.
Other than those third parties referred to above, Chilli Addiction will not disclose your personal information to any other third party unless it has reasonable grounds to believe:
- you have authorised Chilli Addiction to do so;
- your safety, or the safety of others in the community, is at risk; or
- Chilli Addiction is required or permitted by law to do so.
If Chilli Addiction provides your personal information to a third party, Chilli Addiction generally requires the third party to protect your personal information in the same way Chilli Addiction does.
- Changes to this Privacy Policy
The Chilli Addiction Website reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Website.
- Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. The Chilli Addiction Website reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
- External links
This site contains links to other sites. The Chilli Addiction Website is not responsible for the privacy practices or the content of such web sites.
- Email Bulletin
The Chilli Addiction Website may offer a number of regular email bulletins including a regular newsletter. In sending email newsletters the Chilli Addiction Website complies with the Australian Government’s Spam Act 2003 (Cth). By signing up for an email newsletter you are explicitly giving consent to receive that newsletter at the regular interval specified at the time of signing up. All bulk emails have an opt-out feature in their footer and the secure email service the Chilli Addiction Website utilizes explicitly prevents resending to any addresses that have opted out. All these lists are also covered by the NSW Privacy and Personal Information Protection Act (1998) and are never passed on to, traded, or sold to third parties.
- Interactive features
There may be interactive features on the Chilli Addiction website including email groups, social media and online collaborative functionality. These services are opt-in services and by their nature require that certain details are transmitted to third parties. For example, a participatory email discussion list requires disclosure of email addresses to other participants in the group when you post messages for discussion. If you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return. Please do not post any information that you do not want seen in these public areas.
- Contacting us
The Chilli Addiction Website welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Post: Attn: Privacy Policy,
Chilli Addiction PO Box 650, Concord , NSW, 2137 AUSTRALIA
E-mail: sallyk@chilliaddiction.com